CLINICAL SERVICES

Your Success Is Our Purpose

We focus on improving patient outcomes and empowering your practice. 

A Compounder’s Ultimate Resource

Why stay stuck when expert answers are available 24/7? Whether you’re already taking advantage of our services or exploring membership, access a world of proven formulas, expert insights and tools to help you overcome any clinical challenge.

Recent Blogs/Resources

What does clinical services support mean for you?

Your Phone-a-Friend Dream Team

50,000⁺

Clinical Calls / Year

97^%

Satisfaction Rate

Need research? Call us. Our team of compounding experts, with over 500 years of combined experience in both real-world compounding pharmacies and as clinical consultants at PCCA, is here to support you.

Click on the photo to learn more about each team member. 

Don Bottoni
RPh, FACA, FAPC

Deborah Clark
RPh

Sebastian Denison
RPh

Andy Glasnapp
PharmD, FAPC

Mark Gonzalez
PharmD

Beau Harger
PharmD

Katy Hecker
PharmD

Tricia Heitman
PharmD

Catherine Henderson
PharmD, BCSCP

Sara Hover
RPh, FAARM

Jane Jones
RPh

Nat Jones
RPh, FAPC

Patti Kujas
RPh, BCSCP

Ranel Larsen
PharmD

Mike Leake
RPh

Matt Lester
RPh, MBA, BCSCP

Matt Martin
PharmD, BCSCP

Michael Pham
PharmD

Chris Simmons
RPh

Celeste Zizzamia
PharmD, BCSCP

Connect With Us

The Clinical Advantage, According to Our Members

“The compounding industry is changing so rapidly and the PCCA Clinical Services team continues to explore and learn, so you don’t have to do the research.”

Isha Gupta, PharmD, MBA
Long Island, New York
PCCA Member Since 2022

“In compounding you see so many unique things and there's really no one else who can answer those questions. Having that support system allows you to grow and to help patients and providers achieve better outcomes.”

Samantha Pitzarella, PharmD
Canonsburg, Pennsylvania
PCCA Member Since 2013

"PCCA’s Clinical Services team will save you time and money as you work to answer difficult questions and solve patient health challenges. Their experience and resources are priceless."

Dawn Ipsen, PharmD
Snohomish and Bellevue, Washington
PCCA Member Since 1999

Frequently Asked Questions

How much does PCCA Clinical Services cost?

Clinical services is included with your PCCA membership at no additional cost. In the U.S., membership starts at $895/month for community pharmacies. Clinical services is included in health system service agreements at no additional cost. Health system service agreements start at $1,095/month.

Pricing may vary and is subject to change. If you’d like to discuss your specific needs or explore current membership options, please contact us directly at 800.331.2498 — we’re happy to help.

How do I get started with PCCA clinical services? 

Getting started is easy! Simply connect with our team by submitting a support ticket or calling us directly at 800.331.2498. We’ll walk you through everything you need to begin accessing our expert support and resources. 

How do I access clinical services support? 

Clinical services support is available through phone and online resources. Members with clinical services can call our team directly at 800.331.2498 or submit a support ticket online, and a team member will reach out to you promptly for guidance or help with any compounding challenges. If you’re not a member, we’d be happy to discuss the benefits of joining and how our clinical support can help your compounding practice.

How quickly can you answer my question?  

Most questions are resolved within 30 minutes on average. And, yes, we’re available 24/7/365 to support you whenever you need us.

Can you assist me with calculations? 

Yes, we frequently help pharmacies with calculations and offer access to online formula calculators for capsule, troche, suppository and QA calculations to ensure accuracy in your compounding practice.  

Can I get help even if I’m not using 100% PCCA products?  

Yes, we’re happy to help with any compounding challenges you’re facing. But we’ll likely have more complete support for questions related to PCCA ingredients due to the extensive testing we do on our products and formulations.  

Can you answer my regulatory questions?  

Yes, we love to get inquiries on regulatory topics. The Clinical Services team is well versed in the regulatory intricacies of compounding and is happy to research specific questions from pharmacies.   

Can you help me with medical research for rare patient challenges?

Of course. Such quests are where compounding really shines. That’s why we’ve dedicated decades of researching, developing, documenting and innovating to help pharmacies find better options for unique patient needs.

What about veterinary compounding questions?

Yes, we get many calls about treatment challenges for our animal friends. Several team members specialize in veterinary compounding, including solutions for cats, dogs, birds, rabbits, reptiles, horses and more.

Can I get help with specialty compounding like hormone replacement therapy (HRT)?

Yes! Our team has extensive experience in HRT and can guide you on formulations, patient considerations and best practices for delivering hormone therapies.

Can you help me reach out to my patients’ doctors to talk through tough things like pain management for chronic conditions?

Yes, we believe collaborating as a patient-pharmacist-physician triad yields the best outcomes. We’re happy to assist in those conversations.

What’s so special about PCCA formulas? Aren’t all formulas the same?

Our 9,000+ formulas are all backed by scientific research, and our FormulaPlus™ program is supported by stability-indicating assays and other USP-required testing. Access our high-quality, reliable formulations online at any time to serve your patients. Watch the video below to learn more.

What is FormulaPlus™?

FormulaPlus is a special subset of our formula database that features extended beyond-use dates (BUDs) based on stability-indicating assays and other USP-required testing, providing greater flexibility and confidence for your compounding practice.